Privacy Policy

This Privacy Policy describes how KASOLAS ATHANASIOS (Tax ID 300878836, Tax Office Patras), operating as Smart Home Hellas, collects, uses, and protects your personal data when you visit our website smarthomehellas.gr.

1. Data Controller

KASOLAS ATHANASIOS
Tax ID: 300878836 · Tax Office: Patras
Mintiloglion, Achaia, Greece
Email: info@smarthomehellas.gr
Phone: 2616 019 760

2. What Data We Collect

a) Data you provide

• Contact form: name, email, phone, message — used solely to respond to your inquiry.
• Phone communication: phone number and information shared during conversation.
• Online orders: full name, email, phone, delivery address (or store-pickup choice), invoice details if requested (company name, VAT number, tax office), and the products and amounts of your order. Payment takes place in Viva's secure environment — your card details never pass through our website.
• Shopping cart: stored only in your browser (localStorage), without any cookie, and not sent to us until you submit your order.

b) Data collected automatically

• Google Analytics 4: anonymous traffic data (pages visited, time spent, country of origin, device type). Contains no personally identifiable information. Only if you accept cookies.
• Meta Pixel: pages and products you viewed, whether you came from one of our Facebook/Instagram ads, and whether you contacted us (call, email, WhatsApp, Viber, form) or signed up for the newsletter. We do not send your name, email or phone number to Meta. Only if you accept cookies.
• Cookies: see Cookie Policy.

3. Purpose of Processing

• Responding to contact and technical support requests
• Improving the website through anonymous statistics (Google Analytics)
• Measuring our Facebook/Instagram ads and showing relevant ads to website visitors (Meta Pixel)
• Processing and fulfilling online orders and payments
• Fulfilling contractual obligations (warranty, shipping)

4. Legal Basis for Processing

• Consent (Article 6(1)(a) GDPR) — for analytics and advertising cookies (Google Analytics, Meta Pixel)
• Contract fulfillment (Article 6(1)(b) GDPR) — for order processing
• Legitimate interest (Article 6(1)(f) GDPR) — for responding to contact requests
• Consent (Article 6(1)(a) GDPR) — for newsletter sign-up and delivery (with double opt-in)

5. Data Sharing

We do not sell, rent, or share your personal data with third parties, except for:

• Google LLC (Google Analytics) — for anonymous traffic analysis
• Meta Platforms Ireland Ltd. (Meta Pixel) — for measuring and showing ads on Facebook/Instagram
• Formspree — for contact form processing
• Brevo (Sendinblue, EU) — for managing newsletter subscriptions, sending the newsletter and order confirmation emails
• Cloudflare, Inc. — website hosting and storage of online orders in a database (Cloudflare D1) within the European Union
• Viva.com (Viva Payments) — processing of online payments, acting as an independent data controller; your card details are seen only by Viva
• ACS Courier — solely for order shipping

All third parties listed above provide adequate safeguards for data protection in compliance with GDPR. Google and Meta may transfer data to the USA under the EU-U.S. Data Privacy Framework.

6. Data Retention

• Contact form data: up to 3 years from last contact
• Newsletter data (email): until you withdraw consent / unsubscribe — one-click unsubscribe from the link in every email
• Unpaid online orders: deleted automatically after 30 days
• Completed order data: 5 years (tax requirement)
• Analytics: 14 months (Google Analytics setting)
• Meta Pixel: _fbp cookie 90 days; data held by Meta under its own policy

7. Your Rights

Under GDPR, you have the right to:

• Access — know what data we hold about you
• Rectification — correct inaccurate data
• Erasure (right to be forgotten)
• Restrict processing
• Object to processing for legitimate interest purposes
• Data portability of your information
• Withdraw consent at any time (no retroactive effect)

To exercise any of these rights, contact info@smarthomehellas.gr. We respond within 30 days.

You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA) — www.dpa.gr.

8. Security

The website uses HTTPS (TLS encryption) for all data transmissions. We do not store passwords or financial information on our servers.

9. Cookies

For detailed information about the cookies we use, see our Cookie Policy. You can change your choice at any time in Cookie settings.

10. Policy Changes

We reserve the right to modify this policy. Any changes will be posted on this page with an updated date.